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Field Engineering Services

On-Site Service

Field Service

Our experienced Field Service Specialists are located across North America to provide timely response to your needs. In addition to installation, warranty and repair service, we can help with equipment selection, training, troubleshooting, service contracts and spare parts. Our in-house Product Specialists are also available to assist you via phone or email.

Contact us at 1-800-722-1111 for assistance with Wire Processing Equipment and at 1-888-782-3349 for assistance with Board Processing Equipment.

Applicator and Terminator Services

You've already made the right choice in crimp tooling - TE quality tooling. TE quality certification and maintenance are also the right choice to keep your crimp tooling operating at peak performance. If you have any questions, call the Tooling Assistance Center at 1-800-722-1111.

  • Factory Level Service and Certification Brochure (pdf 267kb)
  • Service Request Form (pdf 210kb)


    • Services include:

  • Warranty Services - no charge for labor or parts
  • Certification Services - set-up, maintenance and training
  • Equipment Repair - to application specifications
  • Quick Turnaround
  • 90-day warranty on repairs


    • Equipment Serviced includes:

  • All TE-style Applicators
  • AMP-O-LECTRIC Model G Terminator
  • AMP-O-LECTRIC Model K Terminator
  • AMP-3K/40 and 5K/40 Terminators

Hand Tool Repair and Certification

CERTI-CRIMP hand tools and die sets; pneumatic crimping heads and die sets; and hydraulic hand tools, crimping heads, and die sets all benefit from factory or on-site service.
  • Factory Level Service and Certification Brochure (pdf 267kb)
  • Service Request Form (pdf 210kb)


    • Services include:

  • Recertification - promotes quality improvement per ISO 9000. Recommended every 6 months or 5,000 cycles to verify that tools meet TE application specification.
  • Visual Inspection - checks tool operation and looks for missing or damaged parts
  • Equipment Repair - to application specifications
  • Handle Pressure Check - measures pressure with certified machine or gauge; adjusts to match design specification
  • Quality Inspection Plan (QIP)
  • 90-day warranty on repairs

Electronic Component Repair

Repaired electronic components are available for purchase at a discounted price when a like component in viable condition is submitted in exchange.
  • Factory Level Service and Certification Brochure (pdf 267kb)
  • Service Request Form (pdf 210kb)


    • Services include:

  • Quick Turnaround
  • Complete Functional Testing
  • 90-day Warranty on Replacement Parts


    • Equipment acceptable for repair includes:

  • AMP-O-LECTRIC Model G Terminator Controller
  • CHAMPOMATOR 2.5 Controller
  • Crimp Quality Monitor (CQM)
  • AMPOMATOR CLS main board and display

IPC/WHMA-A-A620 Standard

More Information

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